UDOWN, INC. PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy describes how Udown, Inc. ("Udown," "Company," "we," "our," "or" "us") collects, uses, discloses, and safeguards personal information processed through our mobile application and associated services (collectively, the "Service"). The Service enables users to facilitate social event creation, community discovery, and interpersonal communication.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must not access or use the Service.

2. CATEGORIES OF INFORMATION COLLECTED

2.1 Information You Provide Directly

• Account Registration Data: We collect essential identifiers, including verified email addresses or mobile phone numbers, username, and password.
• Profile Information: Name, profile photograph, biographical information, interests, and other information you choose to provide.
• Identity Verification Data: When required, government-issued identification documents, photographs for identity verification, and date of birth.
• Event Data: Information about events you create, join, or interact with, including event descriptions, locations, dates, times, and attendee lists.
• Communications: Messages sent through the Service, reports submitted to our Trust and Safety team, and correspondence with customer support.
• Payment Information: If applicable, billing address and payment method details processed through our third-party payment processors.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
• Usage Data: Features accessed, actions taken within the Service, timestamps, and interaction patterns.
• Log Data: IP addresses, access times, pages viewed, app crashes, and other system activity.

2.3 Information We Do Not Collect

As of the effective date, the Service does not collect:

• GPS-based precise geolocation data
• Cookies or similar tracking technologies for behavioral advertising
• Device advertising identifiers (IDFAs/GAIDs)
• Third-party behavioral analytics
• Biometric data (unless expressly disclosed for identity verification purposes)

3. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

3.1 Service Operations

• To create and manage your account
• To technically facilitate event creation, discovery, and participation
• To enable communication between users
• To process transactions and send related information

3.2 Safety, Security, and Fraud Prevention

Udown does not conduct criminal background checks, sex offender registry checks, or independent identity verification of its users. However, when lawful and appropriate, we may use personal information to:

• To verify user identity and prevent fraudulent accounts
• To detect, investigate, and prevent fraud, abuse, and other harmful or illegal activity
• To enforce our Terms of Use and Community Guidelines
• To comply with legal obligations, including cooperation with law enforcement regarding suspected illegal activity, human trafficking, or exploitation
• To protect the safety and security of our users and the public

3.3 Service Improvement

• To analyze usage patterns and improve Service functionality
• To develop new features and services
• To conduct research and analytics

3.4 Communications

• To send service-related notices and updates
• To respond to your inquiries and requests
• To send promotional communications (with your consent, where required)

4. DISCLOSURE OF INFORMATION

4.1 We Do Not Sell Your Personal Information

Udown does not sell, rent, or share your personal information with third parties for their direct marketing purposes.

4.2 Categories of Recipients

We may disclose personal information to:

• Service Providers: Third parties who perform services on our behalf, including hosting, analytics, payment processing, identity verification, and customer support, subject to contractual confidentiality obligations.
• Legal and Safety Purposes: Law enforcement agencies, government authorities, or other third parties when we believe disclosure is necessary to: (i) comply with applicable law, regulation, legal process, or governmental request; (ii) enforce our Terms of Use or other agreements; (iii) protect the rights, property, or safety of Udown, our users, or the public; (iv) detect, prevent, or address fraud, security, or technical issues; or (v) respond to claims that content violates the rights of third parties.
• Human Trafficking and Exploitation Reports: We will cooperate fully with law enforcement investigations involving suspected human trafficking, sexual exploitation, or crimes against minors, and may proactively report suspected illegal activity.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

5. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Account Data: Retained for the duration of your account.
• Inactive Accounts: Accounts inactive for twenty-four (24) months may be deleted.
• Safety and Legal Records: Records related to safety incidents, violations, or legal matters may be retained for up to seven (7) years or as required by law.
• Aggregated or De-identified Data: May be retained indefinitely for analytics and research purposes.

6. YOUR RIGHTS AND CHOICES

6.1 Account Management

You may update, correct, or delete your account information at any time through the Service settings.

6.2 Data Deletion Requests

You may request permanent deletion of your account and associated personal data by contacting support@udown.me. Verified deletion requests will be processed within fourteen (14) days, except where retention is required for legal compliance, safety purposes, or to complete pending transactions.

6.3 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Delete your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt-out of the sale or sharing of personal information (we do not sell or share personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@udown.me. We will verify your identity before processing your request.

6.4 European Economic Area, United Kingdom, and Switzerland Residents (GDPR Rights)

If you are located in the EEA, UK, or Switzerland, you have the right to:

• Access your personal data
• Rectification of inaccurate personal data
• Erasure of your personal data ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

Our lawful bases for processing include: performance of a contract, legitimate interests (safety, fraud prevention, service improvement), compliance with legal obligations, and consent. To exercise these rights, contact our Data Protection Officer at support@udown.me.

6.5 International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where required.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. DATA BREACH NOTIFICATION

In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities as required by law. Notification will be provided via email, in-app notification, or other appropriate means.

9. CHILDREN'S PRIVACY

9.1 Age Requirement

The Service is intended for users who are at least eighteen (18) years of age. We do not knowingly collect personal information from individuals under eighteen (18) years of age.

9.2 Discovery of Minor Users

If we discover that we have collected personal information from an individual under eighteen (18), we will promptly delete such information and terminate the associated account. If you believe a minor has provided us with personal information, please contact us immediately at support@udown.me.

10. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy within the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Udown, Inc.
8 The Grn
Ste B
Dover, DE 19901-3618
United States
Email: support@udown.me